Support & help

Try a full close and reopen first. If the board is still frozen, look at the top-right corner for a small spinner. If it is spinning, an animation or a customer order is still resolving and the board will unlock in a second or two.

If nothing is spinning and the board still will not respond, restart your phone. As a last step, open Settings inside the game and tap Rebuild board, which redraws the board without changing any of your items.

Orders have a patience timer. When a customer runs out of patience they leave, and their order goes away. This is intentional and it costs you nothing except the order reward.

Not every customer has a visible timer, but roughly seven in ten do. If an order vanished the moment you closed the app, that is the same behaviour: closing the game does not pause the game clock for timed orders.

Reopen the game once so the top-of-screen counters can refresh. If the number is still off, tap the counter itself, which opens a short breakdown of your last few earnings and spends.

If a reward is missing from that list, email us with your device model, the version number from Settings, and roughly when the reward was earned. We can look up your purchase and reward log and top up anything the game owes you.

Energy fills automatically over time when the game is closed. The default is one energy every three minutes, up to your current cap.

If your energy has not moved in a long stretch, check that your phone's clock is set to automatic rather than a manual time. A clock set in the past prevents the game from crediting the minutes you were away.

Tropic Tumble: Kitchen Merge stores your progress on the device where you play. There is no account to sign into, and there is no cross-device sync at this time.

If you are switching to a new phone, tell us before you factory-reset the old one and we will walk you through the backup process for your platform.

Events need an internet connection to check whether they are currently live. If the event tile shows a spinner that never resolves, close the game and try again on a stronger connection.

If the event has already ended, the tile will be greyed out. Missed events return, usually in a slightly different form, so nothing is gone forever.

The first time you visit a new island or kitchen, the game loads its art in the background. On a slow connection this can take a minute. Wait about thirty seconds and then leave and re-enter the room.

If a piece of art is still missing after a full close and reopen, please send us a screenshot so we can chase it down.

Open Settings inside the game and check the Music and Sound sliders. Also check your phone's silent switch and its media volume.

On iPhone, the game respects the ringer switch, so if it is set to silent, the game will be silent too. If the sliders are up and the phone is not silenced, close the game and reopen it to reset the audio.