Support & troubleshooting
Fixes for the merge board, missing coins or gems, energy, events, and purchases. Plus what to send us if you need a human.
Back to Kitchen
Tropic Tumble: Kitchen Merge
Policies & support
Everything you need for help, privacy, terms, accessibility, contact, and data deletion for our Caribbean cooking and merge game.
Tropic Tumble: Kitchen Merge is a cozy, single-player Caribbean cooking and merge game. You run a small island kitchen, take orders from friendly regulars, and grow your restaurant across the flavours of Jamaica and the wider Caribbean.
These pages cover how the game handles your data, what to do if something goes wrong, and how to reach a real person on our team. Everything on this site refers to Tropic Tumble: Kitchen Merge only.
Six short pages
Choose a resource
Pick the one you need. If you are not sure where to start, Support is the friendliest place, and Contact is the fastest way to reach us.
Privacy policy
What the game collects, what it deliberately does not, how purchase receipts are handled, and how to opt out of analytics.
Terms of use
Your license to play, how in-app purchases and subscriptions work, acceptable use, and the limits of what a game can promise.
Contact us
Where to write, how long we normally take to reply, and what to include so we can help on the first message.
Accessibility statement
What we build for from day one, what we still owe players, and how to send feedback if something is hard to use.
Data & deletion
How to wipe on-device data, what a store-side cancellation actually does, and how to ask us to delete your purchase records.
The studio
About the game
Tropic Tumble: Kitchen Merge is made in a small studio in Ontario by JPott Studios. The game plays entirely on your phone. There are no accounts to create, no email required to play, and no social feed. The core loop is cooking and merging with a warm, unhurried pace. We do our best to keep it that way.
If you enjoy the game, the kindest thing you can do is leave a short review on the App Store or Google Play. If something is not right, please write to us before leaving a bad review. We answer every email personally, usually within three business days.