Gameplay help and bug reports
Start on the support page. If none of the fixes there apply, email us with the details above.
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Tropic Tumble: Kitchen Merge
Contact us
One inbox, one small team, real answers. Here is how to reach us and what to include so we can help on the first reply.
Get in touch
Email us
All Tropic Tumble: Kitchen Merge enquiries come to the same address. Our normal reply window is within three business days. During busy stretches, such as right after a big update, it can take a little longer.
Send a message
jpottstudios@gmail.comBased in Ontario, Canada. If you have not heard back within seven days, please write again in case the first message ended up in a spam folder on either side.
- Device such as iPhone 15 Pro, Galaxy S23 Ultra, or iPad Air 5.
- Operating system version such as iOS 18.2 or Android 15.
- App version number from the bottom of the in-game Settings screen.
- Short description of what you were doing and what you expected to happen.
- Screenshot or short screen recording if the problem is visual.
- Order number from the App Store or Google Play if the issue is about a purchase.
Please do not send credit card numbers, passwords, or photos of ID. We never need any of those to help you. If someone claiming to be from Tropic Tumble: Kitchen Merge asks you for them, it is not us.
Right inbox, first try
Where different requests go
Purchase and refund questions
Refunds are handled by the store you bought from. See the support page for the exact links. If you tried the store and were denied, or you were charged for something that never arrived, write to us with your order number.
Privacy questions and data requests
Same email with "Privacy" in the subject line. The privacy policy covers what we do and do not collect. The data deletion page covers how to remove things.
Accessibility feedback
Same email with "Accessibility" in the subject line, or see the accessibility statement for more context.
Press, creator, and business enquiries
Same address, subject line "Press" or "Business". Please tell us a little about your outlet or channel and what you are working on.
Legal notices
Same email with "Legal notice" in the subject line. We will respond in writing to the address you provide.
Faces of the Kitchen
Miss Gloria 
Fisherman Lloyd 
Keisha 
Little Marcus Auntie Dawn 
Deacon Isaiah
A note on tone
Kindness is met with kindness
We read every message ourselves. If you are frustrated, that is completely fair, and telling us plainly what went wrong helps us fix it faster than softening it does. What we cannot help with is verbal abuse. Messages that cross that line get one warning and then a polite goodbye.